Shipping policy
US Order Processing & Delivery
- Currently, we are offering standard & express shipping on U.S. orders to the lower 48 states. This shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO.
- Most standard orders ship within 1-3 business days. Your final shipping cost and estimated delivery timeframe will show during checkout*. Please note, that some items (pre-orders and oversized items) may require a longer ship-out and/or delivery timeframe.
- We will ship your order via any major mail carrier, including UPS, FedEx, and the United States Postal Service. At this time we cannot provide the option to choose your carrier of choice.
Why hasn't my item shipped yet?
- While most of our items have a relatively short shipping timeframe, there are those that need just a little more time to get to you. Below are some of the items that take longer to ship/deliver than average. Please be advised that this list is not all-inclusive. Always make sure you are checking the product description and your delivery estimate for further information on the shipping of your item.
- Pre-order products are not shipped as same as normal orders, the estimated delivery date of pre-order products will be marked on the product page, please be noted this.
- Oversized Items (weighing over 151lbs, etc) can take up to 10 business days to ship. Generally, you should receive your shipment within 4 weeks of your order date. The freight carrier will contact you to arrange the delivery once it is in your local area.
Note: We might split orders into multiple shipments. Products from the same order may arrive from different fulfillment centers, or at different times based on item availability.
If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.
Flat Shipping Rates For US Addresses
| Standard | Express | |
|---|---|---|
| (FREE for most orders over $50) | (FREE for most orders over $175) | |
| Flat fee | $9.99 | $25 |
| Ships from | US warehouse | US warehouse |
| Delivery time | 5-7 business days | 3-5 business days |
| Service | USPS First Class Mail, UPS Ground, DHL | UPS Priority, UPS 3 Day Select, DHL |
Charge tax on shipping rates and will calculate estimated tax at checkout.
